Partner setup and operational readiness
Use this path when you are onboarding the partner tenant itself before any client, claim, or notification work begins.
- Read partner organization state and capabilities first so your integration only attempts routes your tenant can actually use.
- Register webhook endpoints before you rely on asynchronous lifecycle updates.
- Use sandbox webhook tests to prove your signature verification and event ingestion path before production registration.
Client onboarding and authority state
Most broker and platform integrations should make the client relationship explicit before they try to create claims or issue notifications.
- Create or link the canonical client record.
- Read authority state before assuming delegation, invite acceptance, or POA shortcuts already exist.
- Use invites, delegations, and POA assertions as explicit relationship state, not as hidden side effects.
Claim creation, documents, and status reads
This is the main production path for most integrations that submit work into DutyClaims and then need a durable status surface.
- Optional: score normalized entries first if you need pre-claim analysis.
- Create the claim once the client relationship is valid.
- Use claim status and document routes to observe the lifecycle instead of repurposing email notifications as your source of truth.
Scans, financing, litigation, and reporting
These workflows sit downstream of partner onboarding and claims, and some remain intentionally gated by provider readiness or capability flags.
- Use entries and portfolio scans for durable import analysis and scan lifecycles.
- Use financing and litigation routes only after the claim and authority state are already truthful.
- Treat blocked diligence and counterparty families honestly until provider-backed activation exists for your environment.